1. Overview
This Refund Policy explains how refunds work for digital products, software access, subscriptions, licenses, and related paid offerings sold by Glaze through Paddle Checkout.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
This page applies to purchases of Glaze offerings processed by Paddle. It is company-level policy for those sales. Individual portfolio apps may also publish product-specific support information; where there is a conflict for a Paddle purchase of a Glaze offering, this policy and Paddle’s buyer terms apply to the payment and refund process.
2. 30-day money-back guarantee
Unless a different refund window is clearly stated at checkout for a specific offering, you may request a full refund within thirty (30) days of the order completion date.
For downloadable or immediately accessible digital content, by completing the purchase and accessing or downloading the content you acknowledge that you have thirty (30) days from the order completion date to cancel or request a refund under this policy (subject to applicable consumer law).
3. Subscriptions
If you purchased a subscription:
- You may request a refund of the most recent subscription charge within thirty (30) days of that charge, unless otherwise stated at checkout
- Canceling a subscription stops future renewals; it does not automatically refund past charges outside the refund window
- To cancel, contact us at hello@glazeapps.com or use Paddle’s buyer support channels so the subscription is stopped before the next renewal
4. How to request a refund
To request a refund, you can:
- Email hello@glazeapps.com with your order email, order/receipt number (from your Paddle receipt), product name, and reason for the request
- Contact Paddle buyer support directly via paddle.net
We will coordinate with Paddle as needed. Approved refunds are processed by Paddle back to the original payment method. Timing depends on your bank or payment provider and may take several business days after Paddle issues the refund.
5. When a refund may be declined
We (and/or Paddle) may decline a refund request outside the stated window, or where prohibited by law, or in cases of abuse, including but not limited to:
- Repeated refund requests suggesting policy abuse
- Fraudulent transactions or chargeback misuse
- Violation of our Terms of Service or license terms
- Requests for offerings explicitly sold as non-refundable at checkout (only where permitted by applicable law)
Nothing in this policy limits mandatory consumer cancellation or refund rights that cannot be waived under the laws of your country of residence.
6. Defects and non-delivery
If you cannot access a purchased offering, or it is materially not as described, contact hello@glazeapps.com as soon as possible. We will try to restore access or resolve the issue promptly. If we cannot reasonably fulfill the purchase, you will be entitled to a refund.
7. Chargebacks
If you have a problem with a purchase, please contact us or Paddle before filing a chargeback with your bank. Chargebacks can delay resolution and may incur fees. We and Paddle will work with you in good faith to resolve legitimate issues under this policy.
8. Complaints
If you are unhappy with how a refund or support request was handled, email hello@glazeapps.com. We aim to acknowledge complaints within two (2) business days and provide a substantive response within fourteen (14) days. You may also contact Paddle via paddle.net. If the matter remains unresolved, you may be able to escalate to a local consumer protection body or trade ombudsman service in your jurisdiction.
9. Changes to this policy
We may update this Refund Policy from time to time. The “Last updated” date at the top will change when we do. Material changes will be posted on this page, and we will notify Paddle of refund policy changes as required. Continued purchases after an update are subject to the policy in effect at the time of purchase, except where a newer policy is more favorable or required by law.
10. Contact
Glaze support
Email: hello@glazeapps.com
Website: www.glazeapps.com
Paddle (Merchant of Record)
Buyer support:
paddle.net
Email: help@paddle.com
Related policies: Terms of Service · Privacy Policy